1. Who we are
Fun Amsterdam is a trading name of We Are Amsterdam B.V.
- Registered address: Herengracht 564, 1017 CH Amsterdam, Netherlands
- Chamber of Commerce (KvK) number: 71166017
- VAT (BTW) number: NL858605879B01
- Email: book@funamsterdam.com
- Telephone: +31 85 888 1424
Fun Amsterdam is part of The Fun Group.
2. What these terms cover
These terms apply to all bookings made with Fun Amsterdam, whether made through our website, by email, by telephone, or through one of our booking partners.
They cover the experiences we operate ourselves, including the Stroopwafel Workshop, the Delft Tile Painting Workshop, our dinner and quiz events, and our private boat cruises.
Where we resell tickets to an event or attraction operated by a third party, that operator’s own terms also apply alongside these. We will tell you at the time of booking when this is the case. A copy of the operator’s terms is available on request.
By making a booking you accept these terms. The version that applies to your booking is the version published on the date you booked. We keep previous versions and can supply the one that applies to you.
These terms are published in English and Dutch. If there is any conflict between the two versions, the English version prevails.
3. Making a booking
Prices and availability shown on our website are an invitation to book, not a binding offer.
Your booking is confirmed when you receive a written booking confirmation from us. For most bookings that follows payment in full. For private bookings we can hold your date against a deposit instead, see section 6.
We may decline a booking. If we do, we will refund anything you have paid.
You must be 18 or over to make a booking. If your group includes anyone under 18, see section 9.
Please check your confirmation carefully as soon as you receive it, including the date, time, number of people and meeting point. Tell us straight away if anything is wrong.
4. Prices and payment
All prices for consumers are in euros and include VAT. Prices quoted to businesses may be shown excluding VAT, and we will always state which applies.
You can pay by card, through the secure payment link we send you, or by bank transfer. Other payment methods are sometimes available at checkout, and whatever is offered to you at the time is what we accept for that booking.
For private and corporate bookings we can also invoice. See section 6.
We may change our published prices at any time. A change never affects a booking that has already been confirmed.
Where a price is clearly wrong, for example because of a typing or system error, we are not bound by it. If this affects your booking we will contact you and you can either accept the corrected price or cancel for a full refund.
A booking fee or service charge may apply to some products. It will be shown before you pay.
5. Changes and cancellation by you
Which terms apply depends on what you booked.
Shared activities are anything you join as part of a public group.
Private activities are booked for your group alone.
Shared activities
- Cancel more than 24 hours before your start time: full refund.
- Cancel 24 hours or less before: no refund.
Private activities
- Cancel more than one month before: full refund.
- Cancel one month or less, but more than one week, before: 75% refund.
- Cancel one week or less before: no refund.
Special dates
King’s Day (27 April) and Pride
Cruises and activities on King’s Day, and our Pride cruises, are non-refundable. This applies to both shared and private bookings, whatever notice you give. We commit to boats, hosts and slots for these dates well in advance and cannot resell them at short notice. This is stated on the product page and in your confirmation.
If we cancel one of these, you are refunded in full. The no-refund rule applies only where you cancel.
Both
To cancel, or to ask about cancelling, call +31 85 888 1424 or email book@funamsterdam.com. Please contact us directly rather than cancelling through a third party, so we can confirm what you are entitled to.
Changing the date or time is free of charge and subject to availability.
Refund percentages apply to the total value of your booking. Where you have paid a deposit rather than the full amount, we refund whatever you have paid above the amount you are charged under the terms above.
Some products are non-refundable regardless of notice. This is stated on the product page and in your confirmation.
The 14-day right of withdrawal does not apply. Under Dutch and EU consumer law, leisure services provided on a specific date are excluded from the statutory cooling-off period. This is a legal exclusion, not a policy of ours.
If you arrive late or do not turn up
Late arrivals and no-shows are charged in full. If you arrive after your start time we will accommodate you where we can, but we cannot always do so and cannot extend your experience to make up lost time.
Gift cards and open tickets
Open tickets and gift cards are valid for 12 months from the date of purchase. Unused open tickets bought online can be refunded within one month of purchase by emailing finance@weareamsterdam.com. Tickets bought from third parties or in physical shops cannot be refunded by us.
6. Private and corporate bookings
The following applies to private bookings, including all corporate bookings. These terms are in addition to the rest of these terms, not instead of them.
Payment. We hold your date against a 50% deposit. The remaining balance is due before the activity takes place. Where we invoice you, the invoice is payable in full before the activity.
If the balance has not reached us by the start time, we may treat the booking as cancelled by you, and the cancellation terms in section 5 apply.
Invoices are issued by We Are Amsterdam B.V. Please send invoice queries and purchase orders to finance@weareamsterdam.com. Our bank details are stated on the invoice itself. If you receive a request to pay to any other account, contact us on +31 85 888 1424 before paying.
Cancellation. The private activity terms in section 5 apply.
External venues and third-party costs. Some bookings include costs we commit to on your behalf, such as hiring an external venue, catering, or specialist equipment.
Venue rental is non-refundable. Once we have booked a venue for your date, that cost stands whatever notice you give us, and it is not covered by the refund percentages in section 5. The same applies to any other third-party cost we have committed to and cannot recover. We will identify these costs and their amount in your quote before you confirm, so you know what is at risk from the outset. Where we are able to recover part of a committed cost, we pass that back to you in full.
This applies only where you cancel. If we cancel, section 7 applies and you are not left carrying these costs.
Minimum numbers. Some experiences run only above a minimum group size. Where that applies it is stated in your quote.
Damage. The person or organisation making the booking is responsible for any damage caused by members of their group to our venues, boats, equipment or materials.
7. Changes and cancellation by us
We may need to cancel or change an experience. Where we cancel, you get a full refund or a credit, whichever you prefer. Where a suitable alternative date is available we will offer that as well, but you are never obliged to take it.
We are not responsible for other costs you have incurred, such as travel or accommodation, unless we have been negligent.
Weather. Our activities run in normal and heavy rain. Rain, cold and grey skies are not grounds for cancellation and do not entitle you to a refund or a change of date. If you are booked on a cruise or an outdoor activity, dress for the weather.
We cancel only where conditions are formally assessed as unsafe to operate, for example during a severe weather warning or a storm with high winds, or where the harbour authority closes the water. That is a safety decision and it is not one we take on request. Where we do cancel on these grounds, section 7 applies and you get a full refund or a credit. We will contact you as soon as the decision is made.
Events outside our control. Where we cannot deliver an experience because of something genuinely beyond our control, including severe weather, closure of waterways, strikes, or government restrictions, we may cancel or postpone. The same choice of remedies applies.
8. On the day
Your confirmation states your meeting point and arrival time. Please arrive at the time given, not the start time.
Every experience is run by a host. Please follow their instructions, and those of anyone else working with them. Most of what they ask is for safety reasons, whether that is a hot plate in a workshop or moving around on a boat.
We may refuse entry to, or remove, anyone who is behaving in a way that puts themselves or others at risk, or who is significantly intoxicated. No refund is due in that situation. Where we can, we will speak to the group organiser first.
Please do not bring your own food or drink. Anything included with your experience is provided by us, and where extras are available they can be bought on the day.
We are not responsible for personal belongings you bring with you or leave behind.
9. Health, accessibility and children
Tell us before booking about anything that affects someone’s ability to take part safely, including reduced mobility, pregnancy, or a medical condition. We will tell you honestly whether the experience is suitable, and we would rather have that conversation early than on the day.
Anyone under 18 must be accompanied by a responsible adult throughout.
10. Our liability
We are liable for loss or damage caused by our failure to provide the experience with reasonable care and skill.
We are not liable for:
- indirect or consequential losses,
- losses arising from information you gave us that was incomplete or wrong,
- the acts of third-party operators whose experiences we resell, beyond our own care in selecting and booking them.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Dutch law.
You are responsible for arranging your own travel or event insurance if you want cover beyond this.
11. Complaints
If something goes wrong, tell your host at the time if you can. It is usually the fastest way to put it right.
Otherwise, email book@funamsterdam.com within 30 days of your experience. We will acknowledge your complaint within one working day and give you a substantive response within one week.
12. Personal data and photography
We handle personal data in line with our Privacy Policy, which is available on our website.
We sometimes photograph or film our experiences for our own marketing. Tell your host at the start if you or anyone in your group would rather not appear, and we will work around it.
13. General
If any part of these terms is found to be invalid, the rest continues to apply.
We may update these terms. Changes never apply retrospectively to bookings already confirmed.
Dutch law applies to these terms. Disputes will be heard by the court in Amsterdam. If you are a consumer resident in another EU member state, you keep the right to bring proceedings in the courts of your own country.
